Thank you for shopping with Aarti Marble Art. We strive to ensure your complete satisfaction with our products. This Return and Refund Policy explains our procedures for returning items and obtaining refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase or order number must be provided.
2. Non-Returnable Items
The following items are non-returnable:
- Custom or made-to-order products
- Products marked as final sale or clearance items
- Items that have been damaged or altered after delivery
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at rajraj483828@gmail.com or +918078613964 to request a return authorization.
- Provide your order number, the reason for the return, and any supporting documentation or photos if necessary.
- Once approved, we will provide you with instructions for returning the item and a return shipping address.
4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.
5. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear on your account.
6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
8. Order Cancellation
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. If the order has already been shipped, please follow our return process to return the item for a refund.
9. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
10. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
- Email: rajraj483828@gmail.com
- Phone No: +918078613964
Thank you for choosing Aarti Marble Art. We appreciate your business!
